Vehicle, Passenger, and Luggage Transportation Rules
 

ARTICLE 1 - DEFINITIONS

1. CARRIER:
   The company with a passenger and vehicle transportation license for domestic routes, international routes, and vehicle ferry lines is İDO İstanbul Deniz Otobüsleri San. Ve Tic. AŞ. Address: Kennedy Street, Fast Ferry Pier, Yenikapı/Fatih/Istanbul.

2. JOURNEY:
   The trip made by the carrier to transport a passenger from one pier to another.

3. INTERNATIONAL ROUTES:
   Intercity fast ferry and sea bus lines.

4. DOMESTIC ROUTES:
   Sea bus lines operating within Istanbul.

5. VEHICLE FERRY LINES:
   Conventional ferry lines that carry vehicles and passengers on open decks.

6. SERVICE FEE:
   The fee charged for the sale of tickets made through the website, call center, or ticket office for any international route. The service fee is included in the ticket price and varies according to the sales channel.

7. E-TICKET:
   A travel document issued by the carrier or on its behalf, containing the title of passenger ticket and vehicle ticket, as well as transportation conditions and warnings. In our e-ticket application, guests purchasing tickets from the ticket office, agency, or call center must indicate to the staff that they also want to use the ticket as an invoice. Guests purchasing tickets from the website and mobile application must check the “I Want E-Ticket” option; otherwise, the tickets obtained will not qualify as invoices and cannot be used as expenses.

8. FEES:
   The fees paid for the right to travel and service fee on an international, domestic, or vehicle ferry line.

9. DAYS:
   Calendar days, including official holidays, meaning all seven days of the week. The day the notice is received or for determining the validity period, the day the ticket is issued or the transportation starts is not taken into account.

10. LUGGAGE:
    Items, materials, and other personal belongings that are necessary to meet the guests' short-term vacation or needs related to the journey.

11. CARGO TICKET:
    A ticket given to guests for excess luggage and additional cargo purchased at ticket offices, which must be obtained. The cargo ticket fee is calculated based on the weight and volume of the excess luggage or cargo.

12. CARRIER RULES:
    Rules published or created by the carrier that govern the transportation of passengers and/or luggage, including the applicable fee schedules valid on the date the ticket is issued.

13. AGENCIES:
    İDO ticket sales agencies authorized by the carrier to represent the carrier in the sale of passenger transportation services by sea.

14. PASSENGER:
    Individuals transported by the carrier on sea buses, fast ferries, and vehicle ferries with the carrier’s consent, excluding the transport personnel operating and managing the vessels.

15. TRANSPORTED VEHICLE:
    Vehicles transported by İDO using ships capable of carrying vehicles.

16. DAMAGE:
    Includes any death, injury, loss, damage, partial damage, or other damages related to the transportation service provided by the carrier or other services related to this transportation.

17. FLEXIBLE PRICING:
    A pricing application by İDO that varies according to the proximity of the departure time of certain days or hours and the occupancy of the ship, without being tied to a fixed fee schedule.

18. MOBILE BOARDING PASS:
    QR codes from tickets obtained through the mobile application are referred to as Mobile Boarding Passes. With these Mobile Boarding Passes, our guests can travel without printing their tickets.

ARTICLE 2 - SCOPE

1. GENERAL
   These Transportation Rules apply to all passenger and vehicle transportation carried out by the carrier by sea for a fee.

2. DISCOUNTED AND FREE PASSES
   Unless otherwise stipulated by the carrier in its own transportation rules, agreements, tickets, and other free passes, the same Transportation Rules apply to discounted and free transportation.

3. SUPREMACY OF LAWS

• Any provision in our Transportation Rules that contradicts applicable laws, government decisions, and regulations that cannot be waived by mutual agreement of the parties shall not be enforced. The invalidity of any provision does not affect the validity of other provisions.

ARTICLE 3 - TICKET

1. TICKET AS EVIDENCE OF TRANSPORTATION CONTRACT

   • The Passenger Ticket shall constitute evidence of the existence of a transportation contract between the carrier and the guest holding the ticket until proven otherwise. The terms of the contract on the ticket are a summarized form of certain rules in these Transportation Rules.
   • According to Article 7 of the Regulation on the Safety of Passenger Ships and Recording Passengers on Board, passenger identification information must be included on the passenger travel document. To avoid loss of potential insurance and compensation rights and to inform our guests when necessary, passengers must provide their name, surname, date of birth, nationality, gender, and mobile phone number when purchasing a ticket.

2. PRESENTATION OF TICKET

• The passenger cannot assert any rights unless they present a valid passenger ticket issued by the carrier in accordance with the Carrier Rules. A ticket that has been changed, torn, or cut by anyone other than the carrier or its authorized agent shall be invalid.

3. NON-TRANSFERABILITY OF TICKET

• Passenger tickets issued in the name of an individual are non-transferable and cannot be resold to another person. If a ticket is presented for transportation or refund by someone other than the person entitled to travel with that ticket, the carrier shall not be liable to the person entitled to travel with that ticket if it has transported the person presenting the ticket or has refunded the ticket in good faith.

4. TICKET PRICES IN DIFFERENT SALES CHANNELS

• Our international sea bus and fast ferry tickets are sold through different sales channels. If a ticket is purchased from a different channel at a higher price due to temporary issues in the sales channel offering the advantageous ticket price, the difference between the advantageous price and the sales price cannot be claimed. 

5. FEE SCHEDULES FOR INTERNATIONAL, DOMESTIC, AND VEHICLE FERRY LINES

• The fee schedules can be learned from www.ido.com.tr and the call center at 0850 222 44 36. Since flexible pricing is applied on international routes, there is no fixed fee schedule.

6. SALE OF INTERNATIONAL TICKETS

• The sale of tickets for international routes carried out during the year begins on dates determined by the carrier.

7. NUMBERED AND UNNUMBERED TICKETS FOR INTERNATIONAL ROUTES

• On international routes, the carrier determines which routes or trips will be with numbered seats and which will be without seat numbers. The carrier reserves the right to conduct a numbered trip without seat numbers.

8. DISCOUNTED TICKETS

• Persons eligible to purchase tickets at discounted rates are determined by the carrier. Guests holding discounted tickets must present official documents showing their right to the discount to the İDO terminal staff during checks at the terminals. If the discounted pass cannot be presented, guests will be directed to the ticket office, where the staff will collect the price difference and issue a new ticket.

CHILDREN (0-66 Month)	Free		Identity card or official document
VETERANS, MARTYRS WIDOWS, AND ORPHANS		It is valid for ECO and BIZ ticket classes; it is not valid for PROMO classes.	Veteran and Martyrs Widow and Orphan Card
SENIORS (65 years and older)	10 % Discount		Identity card or official document
DISABLED	10 % Discount		Disabled identity card or health committee report issued by the Republic of Turkey Prime Ministry Administration for Disabled Persons, and the General Directorate of Disabled and Elderly Services of the Ministry of Family and Social Policies of the Republic of Turkey (with 40% disability or higher).
STUDENTS (6-24 Years)	10 % Discount		Official student document and identity card"
PRESS CARD HOLDER	10 % Discount		Press card issued by the Presidential Communications Directorate

* The number of children (ages 0-66 months) who can travel for free, provided they do not have their own seats, is limited to the number of parents. For each child (ages 0-66 months) selected in excess of the number of adults, a 10% discounted ticket will be issued, and a seat will be provided. Example: For two children (ages 0-66 months) traveling with their mother, the system will arrange: one child will receive a free ticket for travel (no seat provided), and for the other child, a 10% discounted ticket will be issued with a seat. Two children (ages 0-66 months) traveling with two parents will travel without seats and for free.

In vehicle travel, the same discount rate applies to all passengers inside the vehicle, and a vehicle passenger ticket will be issued accordingly.

 

9. TRANSPORTATION OF DISABLED PASSENGERS

• You can access the explanations regarding the transportation of our disabled guests here.

10. TICKET CANCELLATION / REFUND AND CHANGE CONDITIONS

• Please click here for ticket cancellation, refund, and change conditions. Note: The fee for a refunded ticket will be returned to the credit card within 7 business days if the ticket was purchased through the Call Center, online, or the IDO MOBILE app. Refunds for tickets purchased at the ticket office or through an agent will be processed at the respective ticket office or agent, either back to the relevant credit card or in cash.

VEHICLE TICKETS

• In case of any disputes regarding the type of vehicle, the information on the vehicle registration document will be used as the basis. Vehicles such as Renault Kangoo, Fiat Doblo, Ford Connect, and similar types are classified under the Minivan vehicle category.
• Vehicles powered by LPG and CNG are not accepted on ferry services of type FE (they cannot use the Yenikapı - Bandırma fast ferry line, and they cannot use the ferry services of type FE on the Yenikapı - Bursa, Yenikapı - Yalova, and Pendik - Yalova fast ferry lines). Our guests can view the types of vessels on the pricing screen of the online ticket system.

ARTICLE 4 - BOARDING AND DISEMBARKING PROCEDURES

• The use of mobile phones is permitted on all our high-speed ferries and sea buses. During the journey, passengers are not permitted to move between different cabins on the ship, except for shopping purposes.
• Ticket sales are closed across all sales channels 5 minutes before the scheduled departure time.
• Passengers traveling on high-speed ferries and sea buses for international routes must be present at the boarding terminal at least 30 minutes before the scheduled departure. If a passenger is not present in the terminal area 30 minutes before the departure time, they will lose their right to travel due to terminal congestion and other reasons, and no claims can be made.
• Ticket control is conducted at the terminals through turnstiles for pedestrian passengers and via handheld terminals for those traveling with vehicles.
• Passengers traveling with discounted tickets can only pass through the designated turnstiles for discounted tickets at the terminals.
• Passengers using the discounted turnstiles are required to present an official document proving their right to discounted passage.
• Passengers traveling with vehicles will receive a warning on the handheld terminals indicating "discounted ticket" during the control before boarding. The terminal staff will ask passengers holding discounted tickets to present the official document proving their right to the discount.
• If passengers arrive at the terminal with a vehicle that differs from the type specified on their ticket, they will be directed to the ticket counter, and a new vehicle ticket will be issued based on the new vehicle type.
• Vehicle tickets cannot be converted into pedestrian tickets under any circumstances. (The return of the vehicle and driver cannot be processed separately.)
• Passengers must arrive at the place where the carrier begins boarding procedures and at the boarding gate on time, as indicated by the carrier, to allow for the completion of all boarding procedures.
• Tickets purchased for any voyage are only valid for the specific journey indicated on the ticket. Tickets that are not used on time will be invalid.
• Passengers are responsible for verifying the accuracy of the information on their tickets; any subsequent objections will be invalid.
• It is dangerous and prohibited for passengers to board or disembark from car ferries, sea buses, and ferries before the ramp is fully opened and the ship's staff has given boarding or disembarking approval, and necessary safety measures have been taken.

ARTICLE 5 - REFUSAL AND LIMITATION OF CARRIAGE

1. RIGHT TO REFUSE TRANSPORTATION

• The carrier may refuse to transport a passenger, their luggage, or their vehicle in the following situations, for security reasons or at their discretion:
  • If the passenger's behavior, age, or mental or physical condition poses an obstacle to travel and requires special assistance from the carrier.
  • If the passenger causes disturbances or complaints from other guests.
  • If the passenger poses any risk or danger to other guests or property.
  • If the passenger fails to comply with the carrier's instructions, necessitating such a refusal.
  • If the passenger refuses the security check.
  • If the ticket presented by the passenger has been illegally obtained, purchased from a person other than the carrier or its authorized agent, altered, torn (in which case the carrier reserves the right to confiscate such a ticket), reported stolen or lost, or if the person presenting the ticket cannot prove they are the individual named in the 'Passenger Name' field (in which case the carrier reserves the right to confiscate such a ticket). Additionally, if the ticket is counterfeit.
  • The carrier may refuse to transport loaded vehicles that pose a risk to navigation safety, have heights that could affect the ship's balance, or pose parking, docking, and maneuvering hazards due to size, load, or other reasons. The determination of these matters is at the discretion of the Second Captain. In such cases, the full ticket price will be refunded.
  • Vehicles powered by flammable or explosive gases such as LPG and LNG are not accepted on ferries with closed garages. It is the passenger's responsibility to declare if their vehicle is LPG-powered at the time of ticket purchase, and the carrier cannot be held responsible for any resulting inconveniences (financial or non-financial) if not declared.
  • If guests appear at the boarding terminal intoxicated or under the influence of drugs in a manner that could affect the safety and comfort of other guests and the voyage, the carrier reserves the right to deny boarding.
  • The carrier will not pay compensation to passengers who are refused transportation.

2. RESTRICTIONS ON TRANSPORT

• According to the carrier's regulations, the acceptance of unaccompanied children, passengers in need of assistance, pregnant women, or persons with illness for transportation may be subject to prior agreement and arrangements with the carrier. The carrier cannot be held responsible for any deterioration in the passenger's health during such transportation.
• Children under the age of 10 cannot travel without an accompanying adult.

ARTICLE 6 - BAGGAGE

1. FREE BAGGAGE ALLOWANCE

• Pedestrian guests have the right to carry one suitcase or a package of dimensions 60x40x20 for free.
• The carrier reserves the right to charge excess baggage fees for any loads outside the specified baggage allowance.
• Handbags are not the responsibility of the carrier unless they are damaged due to a reason attributable to the carrier.
• Wheelchairs belonging to guests are accepted on the ships free of charge in addition to the aforementioned baggage.

2. ITEMS NOT ACCEPTED AS BAGGAGE Passengers may not include the following items in their luggage:

• Items that do not comply with the definition of baggage.
• Hazardous materials are defined as prohibited items in maritime transportation. For materials that could endanger sea buses, ferries, carrier staff, or passengers and their property, further information can be obtained from the carrier upon request. Items prohibited in maritime transport include:
  • Items that are fragile or perishable or, in the carrier's opinion, unsuitable for transportation due to weight or size, and carrying firearms, blunt objects, and knives (sharp-edged and serrated knives, folding knives, etc.) is prohibited according to Law No. 6136.
  • Passengers may not carry fragile or perishable items, money, jewelry, precious metals, silverware, bills, or other commercially valuable documents, passports, and other identification documents or copies in their registered baggage. The carrier cannot be held responsible for any damage arising from the inclusion of these items in the baggage.
  • Guests carrying firearms must present their gun-carrying permit to the staff.
  • The transport of any flammable, explosive, and radioactive materials and similar goods, in accordance with the international "IMDG Code" convention concerning dangerous cargo at sea, is prohibited.

3. RIGHT TO REFUSE BAGGAGE TRANSPORTATION

• The carrier may refuse to transport items that are prohibited as baggage and may also refuse transportation upon discovering the presence of such items during subsequent checks, even if initially unnoticed.
• The carrier may refuse to transport any item as baggage due to its size, shape, weight, or nature, except for those specified in Article 6.2.
• The carrier may refuse to accept any items not placed in bags or other suitable containers that ensure safe transportation with normal care as registered or unregistered baggage.

4. RIGHT TO SEARCH

• For security and safety reasons, the carrier may request that the passenger allow their person, vehicle, and baggage to be searched and may conduct or have conducted such searches in the passenger's absence.
• If this request is not complied with, the carrier may refuse to transport the passenger, their vehicle, and/or baggage.

5. EXCESS BAGGAGE

• Passengers must pay a fee for any baggage exceeding the free baggage allowance specified in the carrier's rules. The carrier may refuse to transport excess baggage that exceeds the free baggage allowance and/or for which the fee has not been paid.
• You can see the tariff for excess baggage published by IDO A.Ş. below;

    

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

6. TRANSPORTATION OF ANIMALS

• As of March 1, 2012, pet owners must carry their pets' vaccination cards with them to present to terminal staff during foot journeys and at security checks and during the trip for vehicle journeys, as requested at any time.

• Pets with vaccination cards, such as cats, dogs, and birds like budgerigars and canaries in special cages, can be transported in passenger lounges of all sea buses, car ferries, and high-speed ferries, except for transporting them in the vehicle for those with a vehicle in open garage fast ferries and car ferries.

• The maximum cage dimensions for pets to be carried inside the lounge are 23x40x55 cm. The pet inside the cage should be placed in a suitable area where it will not disturb other guests and will not block corridor passages (e.g., in the owner's lap, near the seat, or on the floor).

• Pets that exceed the cage dimensions of 23x40x55 cm cannot be admitted to the passenger lounge and must be transported outside the passenger lounges in special cages on sea buses, in cages located outside the ferry's passenger lounges as indicated by ship staff, and inside the vehicle for those with vehicles in open garage fast ferries and car ferries.

• Pets should not be taken out of their cages or from inside the vehicle throughout the journey duration. Ship staff have the right to warn pet owners to return pets to their cages or vehicles if they are taken out.

• According to Article 14 of Law No. 5199 on "Protection of Animals," it is prohibited to breed, adopt, sell, advertise, barter, display, or gift dangerous animals such as Pitbull Terriers and Japanese Tosas. Pets of these breeds (Pitbull Terrier, Japanese Tosa, Dogo Argentino, Fila Brasileiro) are not allowed to be transported. The compliance of the pet to this regulation will be checked at the terminal.

• Dogs that cannot fit in the cage may be accepted on high-speed ferry trips on the condition that they wear a muzzle, but they cannot travel inside the lounge. They will be allowed to travel in places deemed appropriate by the ferry lounge staff.

• Internal and external sea bus (only passenger-carrying boats) trips cannot accept them.

• Dogs/animals that cannot fit in the cage must transit from outside the terminal (vehicle entrance – passenger exit) to fast ferries while wearing a muzzle.

• Transportation of pets whose health status raises doubts or that could hinder a healthy journey may be refused by the control officers.

• IDO does not accept any responsibility for the deterioration of the transported animal's health before, during, or after the trip. Acceptance of animal transportation is entirely dependent on the guest's assumption of responsibility. The carrier will not be liable for the animal's death, illness, loss, or injury during transportation, nor for any costs and damages that may arise as a result.

7. RULES FOR PASSENGERS TRAVELING WITH GUIDE DOGS

Trained guide dogs accompanying visually impaired guests will be allowed to travel in the passenger lounges of all our sea buses, car ferries, and ferries.

Documents required during transit:

• Guide Dog Association identity document
• Dog’s vaccination card
• Harness indicating that it is a guide dog
• Hospital report of the visually impaired guest, if necessary

Additionally, we note that the guide dog must travel with a harness and muzzle during the trip.

ARTICLE 7 - TRANSPORTATION RATES, CANCELLATIONS

1. TRANSPORTATION RATES

   • The carrier undertakes to comply with the transportation rates published on the date of travel and to make reasonable efforts to transport the passenger and luggage in a timely manner. However, delays in the implementation of rates or cancellations of trips may occur due to unforeseen reasons. IDO cannot be held responsible for any material or moral damages arising from this situation. The carrier has the right to organize extra trips outside the rates. The carrier can inform passengers in a reasonable time when transportation is to be made. The same rules apply to extra transportation trips.

2. PLANNED or UNPLANNED TRANSPORTATION CHANGES and CANCELLATIONS

   • If the trip is made to a pier other than the specified destination due to unforeseen reasons, the carrier reserves the right to provide alternative means of transportation for the guests or refund the fare difference between the point they were left and the destination on the ticket.
   • The carrier reserves the right to change the type of ship assigned to any internal, external, or car ferry route without prior notice.

3. CANCELLATION OF TRIPS

   • Due to unforeseen reasons (technical failure, natural disaster, adverse weather and sea conditions, etc.), delays in the implementation of rates or cancellations of trips may occur. IDO cannot cover the material and moral damages arising from this situation.
   • In cases where a ticket is purchased for any external trip and the trip must be canceled due to adverse sea and weather conditions, technical reasons, etc., the full ticket fee will be refunded to the guests without deduction.
   • For tickets purchased via the internet, mobile app, or 0850 222 44 36 call center, the refunds will be automatically made to the credit card 24 hours after the cancellation of the trip. Guests who wish to change their tickets can do so free of charge for trips on the same route within the first 24 hours by calling our call center or through our website, as long as it is within the first 7 days.
   • For tickets purchased through counters and agencies, whether cash or credit card, requests for refunds in the event of a trip cancellation must be made within 1 month, and changes must be requested within the first 24 hours. Guests can also go to any counter or agency to make ticket changes for trips on the same route within 7 days.

Cancellation, refund, and change procedures for IDO tickets purchased from Metro Agencies must be carried out at the relevant Metro agency.

ARTICLE 8 – FREE TRANSPORTATION

• The carrier is not subject to Law No. 4736. They are not obligated to issue free or discounted tickets to any person or institution.
• The carrier is authorized to organize the free or discounted ticket application within its own rules.

ARTICLE 9 - BEHAVIOR INSIDE SEA BUSES AND FERRIES

1. If guests behave in a manner that endangers the ship or any person or property, prevents the transport staff from performing their duties, do not comply with the instructions of the transport personnel, or cause reasonable objections from other passengers, the carrier may take necessary measures to prevent the continuation of such behavior, including detaining the passenger or intervening with the passenger.
2. Guests may not use any electronic broadcasting devices on the ships without the carrier's permission, except for hearing aids and pacemakers, which are necessary for health reasons.
3. Guests are required to remain seated during departure and docking maneuvers. They must comply with announcements and warnings shown on screens during the voyage. The carrier cannot be held responsible for any injuries or material damages that may result from non-compliance with these rules.
4. Under no circumstances may guests smoke or use tobacco products, or consume drugs on any internal, external, or car ferry trip at any point on the ships.

ARTICLE 10 - CARRIER REGULATIONS

• If the carrier makes arrangements for the provision of additional services during the fulfillment of the transport contract, the carrier will not be responsible for such arrangements except in cases of negligence.

ARTICLE 11 - SECURITY CONTROL

• Passengers must comply with all security measures and controls applied by the carrier.

ARTICLE 12 - RESPONSIBILITY FOR DAMAGES

1. The carrier will only be responsible for damage incurred by the passenger or luggage due to its own fault. If the passenger has contributory fault, the carrier's liability may be reduced or eliminated in accordance with the relevant legal provisions.
2. The carrier is only responsible for damages that occur during its own transportation. It shall not be liable for the transportations of another carrier.
3. The carrier shall not be responsible for damages related to unattended baggage unless caused by the negligence of the carrier. If the passenger has contributory negligence, the carrier's liability shall be subject to applicable legal provisions regarding contributory negligence.
4. The carrier shall not be liable for damages arising from its compliance with any legal provisions or government decisions, demands, or requirements, nor from damages arising from the passenger's non-compliance with these.
5. The carrier's liability is limited to the proven actual amount of damages, not exceeding the liability limit. The carrier shall not be responsible for indirect damages.
6. The carrier shall not be liable for injuries to the passenger caused by an item in the passenger's baggage or for damages to the passenger's baggage. If a passenger’s belongings cause harm to another person, another person’s belongings, or the carrier's property, the passenger causing the damage shall compensate the carrier for all damages incurred.
7. The carrier shall not be liable for damages to fragile or perishable items, money, jewelry, precious metals, silver items, bonds or other commercial valuable papers, passports and other identity documents or their samples contained in the baggage.
8. The carrier shall not be responsible for any illness, injury, or disability of a passenger whose age, mental, or physical condition poses a danger or risk, including death in the case of aggravation of the above-mentioned conditions due to the circumstances.
9. Provisions that limit or exempt the carrier from liability shall equally apply to the carrier’s representatives, agents, personnel, and individuals operating the carrier's vessel, as well as their representatives, personnel, and agents. The total amount of compensation that can be claimed from the carrier and its representatives, personnel, and agents shall not exceed the carrier's liability limits.
10. In the event of a passenger's death, injury, or bodily harm due to an accident, the carrier's liability shall not be subject to any legal limitations. If the carrier proves that the deceased or injured party caused the harm or had contributory negligence, the carrier may be partially or wholly relieved from liability under applicable laws.
11. Waivers of the carrier’s liability limit or defenses against liability shall not apply to any claims, including those made by social insurance or similar public institutions regarding recourse compensation. The carrier shall compensate the passenger or those deprived of the passenger's support for damages exceeding payments made by social insurance or similar public institutions.

ARTICLE 13 – OTHER TRANSPORTATIONS

• Transportations involving the transportation of hazardous materials by İDO’s "SPECIAL VOYAGES" and any events and organizations (weddings, meetings, trips, special transportation, etc.) are subject to the rules specified in additional contracts made for these jobs.

ARTICLE 14 - CUSTOMER COMPLAINTS COMMUNICATION and TIME LIMITATION in CLAIMS and LAWSUITS

1. SENDING COMPLAINTS
   Email: info@ido.com.tr
   Phone: 0850 222 44 36 or 444 44 36 (Press 3 for Travel Consultant).
   Fax: +90 212 517 39 58
   By filling out the form under the "Write to Us" menu on www.ido.com.tr.
   You can access the Customer Complaint Management Processes from here.

2. PREREQUISITE FOR LAWSUITS (COMPLAINT NOTIFICATION)
   In the event of registered baggage damage, the person authorized to receive the baggage must notify the carrier immediately after learning of the damage and no later than seven days after the baggage has been received, or within twenty-one days from the date the baggage was made ready for delivery in the event of a delay; otherwise, no lawsuit can be filed regarding the damage. The complaint notification must be made in writing within the above time frames.

3. TIME LIMITATION FOR LAWSUITS (STATUTE OF LIMITATIONS)
   If a compensation claim is not filed within two years from the day the vessel arrives or should have arrived at its destination, or from the date the transportation ceased, all rights to any claims or requests related to damages shall be forfeited.

ARTICLE 15 - WAIVER

• No agent, personnel, or representative of the carrier is authorized to modify or waive any of the transportation conditions here.

ARTICLE 16 – CONFIDENTIALITY
Your privacy is extremely important to us. İDO A.Ş. takes great care to protect the personal data of its customers. By visiting our website and/or conducting online transactions, you accept the following terms. IDO A.Ş. may collect your personal information such as your name, surname, address, phone numbers, email addresses, identity details, ticket and travel information.

The collected data can be used to provide better services, products, and options; to organize our website; to process transactions related to your IDO account; to create reports, analyses, confirmations, and statistical information regarding services, products, campaigns, and promotions, and to share them with experts in compliance with privacy terms; to keep you informed about promotions, campaigns, advertisements, marketing, and other opportunities offered by IDO or its partner companies via email, SMS, and phone. İDO may share your personal information with other companies it collaborates with and/or with judicial and administrative authorities in case of legal obligations for the purposes mentioned above.

ARTICLE 17 – AMENDMENT

• IDO A.Ş. may change all or part of these transportation rules when necessary.
  CARRIER NAME: IDO ISTANBUL SEA BUSES INDUSTRY AND TRADE INC.